Refunds & Cancellation

Every adventure gives you three free pages precisely so nobody has to buy blind. If something still goes wrong, we would rather fix it than keep your money.

Your statutory rights come first

Nothing on this page removes or limits consumer rights you have under the law that applies to you — including rights where digital content is faulty, not as described, or not supplied as it should have been. Where a mandatory legal right conflicts with anything here, that right applies.

Digital content is supplied immediately once a purchase completes. Depending on your country, a cooling-off or change-of-mind right may work differently once digital content has been supplied and you have agreed to immediate access. We do not claim that you have waived any right; if you think a statutory right applies to your purchase, contact us and we will look at it properly.

What we will put right

• A technical problem that stops a story opening: we will repair access or refund it.
• A duplicate purchase of the same adventure: we will refund the duplicate.
• A charge taken after you asked to cancel: we will correct it and refund where appropriate.
• Content that is faulty or not as described: your statutory remedies apply.

Single adventures ($9.99)

A single story is digital content delivered instantly to your grown-up account. Read the three free pages first — that is what they are for. If the story will not open, is incomplete, or is not what was described, contact us.

Family memberships

• Memberships renew automatically until you cancel.
• Cancelling stops future renewals. Access normally continues to the end of the period you have already paid for, unless your account or the payment provider's records require otherwise (for example an unpaid or reversed charge).
• Stories you bought individually stay with your account even after a membership ends.
• Part-used periods are not usually refunded, but tell us if something went wrong and we will look at it.

School licences

Annual school licences are agreed per named school. If a licence is not right for your setting, or was purchased in error, contact us and we will discuss it with the school directly rather than leave you stuck. Refunds for part-used annual licences are considered case by case.

How refunds are paid

Dodo Payments is the Merchant of Record for purchases made through this site, and its buyer and transaction terms also apply. Where a refund is approved or legally required, it is processed through Dodo and returned to the original payment method. Timing after that depends on your bank or card issuer.

How to ask

A grown-up should contact us through the support page with the email address used at checkout and a short description of what happened. To cancel a membership yourself, open My Wild Forest and use Manage membership.